Issue:
I'm just playing around Office Add-In for Dynamics AX 2012 on our Sandpit box. The component installed successfully but when I'm trying to launch the Add-In via Excel > Dynamics AX > Connection, it spits out this error shown below:
Troubleshooting Steps:
a. In Registry, the entry for ClientAOSServer in Office Add-Ins were not matching to the one in Client Config. I modified it as shown below, but still no luck :-(
b. The Add-In works fine on the Partnersource VM. I compared the Excel version between PS and my sandpit box, the one on PS runs on Office 2010 (no SP1) and the one on my sandpit is the latest version of Office 2010 with Service Pack 1.
Excel Version on VM
Excel Version on our Sandpit box
c. Although the System Requirements Guide for AX 2012 doesn't speak about Office 2010 SP1 but without SP1 the Add-In is not able to load up which I confirmed by performing the following on our sandpit box
- Uninstall the Office Add-In
- Uninstall Office 2010 SP1
- Install AX 2012 Add-In
- Load the Add-In, It doesn't Load at all, so nothing out there in Command bar, atleast previously I had the Add-In in the Ribbon bar
e. Copied the entire folder C:\Program Files (x86)\Microsoft Dynamics AX\60\OfficeAddins from the PartnerSource VM Image and replaced the contents on my Sandpit box
f. Replaced the registry entries related to Office Add-ins (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel
and HKEY_CURRENT_USER\Software\Microsoft\Office\Excel on my sandpit box with the ones from VM, Restarted the box but still the same error of Object Reference not set....
g. Now, my laptop running on Win 7 Enterprise 64-bit has the same Excel Version of Sandpit box(that is updated with Service Pack 1).
I thought of installing AX 2012 RTM (AOS, Database, Client, Office Addins and Remote desktop services) build 6.0.947.0 (See here for the AX 2012 Build numbers http://daxdilip.blogspot.com/2011/08/troubleshooting-dynamics-ax2012-rtm.html) on my laptop to test the Add-In and to my surprise, the Add-In gets loaded here without any errors of "Object reference not set to an instance of an object)
So, after all the exercise performed above, I can summarize that image on Partnersource which has AX Beta (Build No - 6.0.852.78) is compatible with Excel Version of 14.0.5128.5000) and the Add-in works good but not the case with Office 2010 SP1 (See below table)
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AX 2012 Build | Office/Excel 2010 Build | Compatiblity |
6.0.852.78 (Beta) | 14.0.5128.5000 | Add-In Loads fine without any errors |
6.0.852.78 (Beta) | 14.0.6123.1000 (with SP1) | Add-In cannot be loaded |
6.0.947.0 (RTM) | 14.0.6123.1000 (with SP1) | Add-In Loads fine |
Waiting to hear from Microsoft on this one..??
